Refund policy

At See You Win, all of our products are made-to-order, which means each item is custom-made specifically for you after your order is placed. As a result, we do not hold stock, and returns are handled a bit differently from traditional retailers.

Made-to-Order Policy

Because we create each item based on individual orders, we are unable to accept returns or exchanges for items that have been produced unless there is a defect in the item or a mistake on our part (e.g., incorrect size or design from what was ordered).

Case-by-Case Returns

While we strive to ensure that you are satisfied with your purchase, please be aware that returns are evaluated on a case-by-case basis. If you believe your order qualifies for a return, please contact us within 14 days of receiving your item to discuss your situation.

We aim to be as flexible as possible and will work with you to find a suitable solution. In most cases, however, made-to-order items are non-refundable due to their custom nature.

Non-Refundable Circumstances:

• Products where no error or defect is present.
• Products where the wrong size was ordered by the customer (unless we have agreed otherwise).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exceptions & Defects

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tom@seeyouwin.co.uk.